This privacy statement describes how East Africa Radio Advertising Service Limited collects and uses the personal information you provide on our websites. For these purposes, East Africa Radio Advertising Service Limited is the data controller of any personal data we collect.

East Africa Radio Advertising Service Limited (registered in Uganda) (“EARS Ltd.”,“we”, “us”, “our”), is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from other organisations, and keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is collected (including through our website – www.ears.ug) and used.

This Notice contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal information. The provision of your personal information to us is voluntary. However, without providing us with your personal information, your use of our services or your interaction with us may be impaired. For example, you will be unable to receive our email newsletter.

1. We collect personal information about you:

a. When you give it to us directly For example, personal information that you submit through our website by signing up for our email newsletter or to register for training, e-learning or our competitions, or personal information that you give to us when you communicate with us by email, phone or letter.
b. When we obtain it indirectly For example, your personal information may be shared with us by third parties including, for example, our business partners; sub-contractors in technical, payment and delivery services; analytics providers and search information providers. To the extent we have not done so already, we will notify you when we receive personal information about you from them and tell you how and why we intend to use that personal information.
c. When it is available publicly Your personal information may be available to us from external publicly available sources. For example, depending on your privacy settings for social media services, we may access information from those accounts or services (for example when you choose to interact with us through platforms such as Facebook, Instagram or Twitter).
d. When you visit our website When you visit our website, we automatically collect the following types of personal information:
1. Technical information, like browser type and version, time zone setting, browser plug-in types and versions and operating systems and platforms.
2. Information about your visit to the websites, including the uniform resource locator (URL) clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page. We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. In general, we may combine your personal information from these different sources for the purposes set out in this Notice.

2. What personal information do we use?

We may collect, store and otherwise process the following kinds of personal information: your name and contact details (including emergency contacts), including postal address, telephone number, email address and, where applicable, passport and social media identity; your date of birth and gender; your financial information, such as bank details and/ or credit/ debit card details, account holder name, sort code and account number; information about your computer/ mobile device and your visits to and use of this website, including, for example, your geographical location; details of your qualifications/ experience; information about our services which you use/ which we consider may be of interest to you; and/ or any other personal information which you choose to share with us as per section 1.

3. How and why will we use your personal information?

Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information: to provide you with services, products or information you have requested; to provide further information about our work, services, activities or products (where necessary, only where you have provided your consent to receive such information); to process your payments; to answer your questions/ requests and communicate with you in general; to analyse and improve our work, services, activities, products or information (including our website), or for our internal records; to report on the impact and effectiveness of our work; to run/ administer our website, keep it safe and secure and ensure that content is presented in the most effective manner for you and for your device; to register, administer and personalise online accounts; to register and administer your participation in events; for purposes of publicity; to audit and/ or administer our accounts; to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/ or law enforcement bodies with whom we may work (for example requirements relating to the payment of tax or anti-money laundering); for the prevention of fraud or misuse of services; and/or for the establishment, defence and/ or enforcement of legal claims.

4. Lawful bases

The GDPR requires us to rely on one or more lawful bases to use your personal information. We consider the grounds listed below to be relevant: Where you have provided your consent for us to use your personal information in a certain way (for example, we will ask for your consent to use your personal information to send you marketing or promotional material by email, and we may ask for your explicit consent to collect special categories of your personal information). Where necessary so that we can comply with a legal obligation to which we are subject (for example, where we are obliged to share your personal information with regulatory bodies which govern our work and services). Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract (for example, where you pay to attend for one of our training or e-learning courses). Where it is in your/ someone else’s vital interests (for example, in case of medical emergency suffered by an individual). Where there is a legitimate interest in us doing so. The GDPR allows us to collect and process your personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact on your rights). In broad terms, our “legitimate interests” means the interests of running EARS and pursuing our aims and ideals; for example improving standards of journalistic and communications training, providing skills-intensive training and improving audience engagement with different media. When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

5. Communications for marketing

We may use your contact details to provide you with information about our work, events, services and/ or products which we consider may be of interest to you (for example, about services you previously used, or updates about fundraising appeals and/or volunteering opportunities via our newsletter). Where we do this via email, SMS or telephone, we will not do so without your prior consent (unless allowed to do so via applicable law). Where you have provided us with your consent previously but do not wish to be contacted by us about our projects and/or services in the future, please let us know by email at privacy@ears.ug. You can opt out of receiving emails from the EARS at any time by clicking the “unsubscribe” link at the bottom of our emails.

6. Children’s personal information

When we process children’s personal information, where required we will not do so without their consent or, where required, the consent of a parent/ guardian. We will always have in place appropriate safeguards to ensure that children’s personal information is handled with due care.

7. How long do we keep your personal information?

In general, unless still required in connection with the purpose(s) for which it was collected and/or processed, we remove your personal information from our records six years after the date it was collected. However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of erasure (please see Section 11 below), we will remove it from our records at the relevant time. If you request to receive no further contact from us, we will keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future.

8. Will we share your personal information?

We do not sell or rent your personal information to third parties for marketing purposes. However, in general we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice. Non-exhaustively, those parties may include: 1. suppliers and sub-contractors for the performance of any contract we enter into with them, for example IT service providers such as website hosts or cloud storage providers; suppliers and sub-contractors for the performance of any contract we enter into with them, for example IT service providers such as website hosts or cloud storage providers; Governments and entities in overseas countries if you are a consultant travelling to such place to provide training; insurers; banks; professional service providers such as accountants and lawyers; parties assisting us with research to monitor the impact/ effectiveness of our services; regulatory authorities, such as tax authorities; and/or analytics and search engine providers. In particular, we reserve the right to disclose your personal information to third parties: in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the (prospective) seller or buyer of such business or assets; if substantially all of our assets are acquired by a third party, personal information held by us may be one of the transferred assets; if we are under any legal or regulatory duty to do so; and/or to protect the rights, property or safety of EARS Ltd., its personnel, users, visitors or others.

9. Security/ storage of and access to your personal information

EARS Ltd.is committed to keeping your personal information safe and secure and we have appropriate and proportionate security policies and organisational and technical measures in place to help protect your information. Your personal information is only accessible by appropriately trained staff, volunteers and contractors, and stored on secure servers with features enacted to prevent unauthorised access.

10. Exercising your Rights

Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing or fundraising purposes or to unsubscribe from our email list at any time. You also have the following rights: Right of access – you can write to us to ask for confirmation of what personal information we hold on you and to request a copy of that personal information. Provided we are satisfied that you are entitled to see the personal information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exemptions that apply. Right of erasure – at your request we will delete your personal information from our records as far as we are required to do so. In many cases we will propose to suppress further communications with you, rather than delete it. Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated. You can also ask us to check the personal information we hold about you if you are unsure whether it is accurate/up to date. Right to restrict processing – you have the right to ask for processing of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage. Right to object – you have the right to object to processing where we are (i) processing your personal information on the basis of the legitimate interests ground, (ii) using your personal information for direct marketing or (iii) using your information for statistical purposes. Right to data portability – to the extent required by the GDPR, where we are processing your personal information (that you have provided to us) either (i) by relying on your consent or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you – or another service provider – in a machine-readable format. Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing of your personal information which produces legal effects on you or similarly significantly affects on you, unless such a decision (i) is necessary to enter into/ perform a contract between you and us/ another organisation; (ii) is authorised by EU or Member State law to which EARS is subject (as long as that law offers you sufficient protection); or (iii) is based on your explicit consent. We may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information requested to you. Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you contact us using the details in section 14 below. You are further entitled to make a complaint about us or the way we have processed your personal information to the data protection supervisory authority in your home country. For further information on how to exercise this right, please contact us using the details in section 14 below.

11. Changes to this Notice

We may update this Notice from time to time. We will notify you of significant changes by contacting you directly where reasonably possible for us to do so and by placing an update notice on our website. This Notice was last updated on 18th of June 2018.

12. Links and third parties

We link our website directly to other sites. This Notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy notices of any external websites you visit via links on our website.